We Are Here To Help
New Client Information:
Are you ready to take the first step to connecting with Angelus Therapeutic Services?
We are a private counseling group of 9 clinicians that aims to provide high quality and personalized services. Our goal is to help you feel heard, find hope, and start the healing process as you work through difficult periods in your life, whether that is with us or by helping you to connect with another service or level of care.
Our Intake Coordinator Anna is in M-F from 11 AM – 3PM. It is our mission to help you through the anxiety of coming into therapy by making scheduling your first appointment a streamlined and low-stress process.
If you are a new client looking to schedule an appointment with one of our therapists, you can either call us at 724-654-9555 or complete the following contact form and we will call you!
After your intake is scheduled, we will send you a link to our patient portal account and ask you to complete that paperwork within 48 hrs after scheduling. This will allow you to complete 90% of your paperwork before your appointment and free up that intake time to fully focus on you and your journey. Please read our blog on preparing for your first appointment to help you make the best out of your experience: How to Prepare for Your First Therapy Appt
Rates, Policies, & Procedures:
Our Intake Rate is $150
All Subsequent Sessions are $140
We accept the following insurances:
Highmark/Blue Cross/ Anthem Variants
*We also bill out of network for other insurances (such as BOON, Medical Mutual, etc). Please call for more information.
Payments & Policies
Web-Based Video Sessions
Web-based therapy sessions are approved on a case-by-case basis and are based on therapist clinical judgment and approval. Approval is dependent on an in-person intake assessment and may be revoked at any time. At this time, due to licensing issues, clients are required to be in the State of Pennsylvania while engaging in Web-Based services. Not all insurances will cover web-based sessions and client agrees to pay any out of pocket costs not covered by said insurances. Payments for Web-Based sessions must be paid online prior to the start of the appointment. Client will comply with ATS general web-based guidelines for connection rates, locations, and surroundings to ensure best practice and client confidentiality. Web-Based sessions are not to be utilized on open WiFi networks for client protection. If client schedules and pays for web based sessions and does not login at the time of their appointment, they will be charged in full for that appointment. If there are connection issues on ATS’s end, session will be rescheduled at client/clinician agreed convenience. There will be a $25 cancellation fee for any Web-Based session with less than 24hr notice and a $50 fee for any failed session without notice. Again, these will be charged to the card on file at the end of the business day of failed session.
Session Length/ Structure
Attendance/ Cancellation Policy
We prioritize our clients by holding space for each person we see. When clients cancel an appointment, our clinicians offer that space to other clients who need an appointment that week. When clients cancel within 24-hours of the scheduled time or no show their appointment, other clients miss out on the opportunity to be seen.
If you would like to cancel an appointment, we ask that you do so with your therapist with at least 24-hour notice. Anyone cancelling an appointment with less than a 24-hour notice will be charged $25. Any “No Show” appointments that you do not first call to cancel or reschedule will be charged a $50 fee.
Insurance does not cover no-shows and late cancellations, so it is the client’s responsibility to pay for this. We will charge the credit card on file for no shows and cancellations made within 24-hours of your scheduled session.
Repeated cancellations and “no show” sessions indicate that you are not fully committed to treatment at this time. Two less-than-24-hour cancels will be considered one failed session. Two no show/no call failed sessions in a six month period will preclude your ability to reschedule with your therapist and your case will be closed at Angelus. This is necessary because a time commitment is made to you and is held exclusively for you. When you schedule and do not attend, this prevents other clients in need from being able to be seen during that time frame. If you are late for a session, you may lose some of that session time.
No “No Show” Intake appointments will be rescheduled within 6 months of your failed appointment. This is to ensure readiness for treatment.
If you are a minor, your parents may be legally entitled to some information about your therapy. We will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential. For minors from ages 14-18 either the minor or the parent may request and sign for treatment, regardless of the openness of the other party to participate. Prior to the age of 14, consent from both parents is needed if there is a joint custody situation. Unfortunately, we cannot provide services when one parent who has legal custody objects. We will need a copy of custody paperwork prior to your intake appointment.
Social Media Policy
Due to the importance of your confidentiality & the importance of minimizing dual relationships, we do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.
If you need to contact your therapist between sessions, please leave a message on our agency voice mail. Our office Admin is in Monday- Friday from 12:00 PM- 4:00 PM to answer and return calls. Therapists are often not immediately available; however, we will attempt to return your call within 24 hours. Please note that Face- to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick, or need additional support, phone sessions are available. Please keep in mind that your insurance will not typically cover the cost of a phone based session; therefore, they will be billed directly to you at a fee of $25/per every 10 min and you will be responsible for the payment of this prior to your next session. If a true emergency situation arises, please call 911, Crisis at 724-652-9000 (Lawrence County), or present to any local emergency room.