We Are Offering Teletherapy During This Time. Call 724-654-9555 NOW or Complete the Get Started Tab & We Will Call You! admin@angelus.hush.com

We Are Here To Help

New Client Information:

Are you ready to take the first step to connecting with Angelus Therapeutic Services?

We are a private counseling group of 9 clinicians that aims to provide high quality and personalized services. Our goal is to help you feel heard, find hope, and start the healing process as you work through difficult periods in your life, whether that is with us or by helping you to connect with another service or level of care.

Our Intake Coordinator, Anna, is in M-F from 10 AM – 3PM. It is our mission to help you through the anxiety of coming into therapy by making scheduling your first appointment a streamlined and low-stress process.

If  you are a new client looking to schedule a counseling appointment with one of our therapists, you can either call us at 724-654-9555 or complete the following New Client Intake Request Form and we will call you!

 

After your intake is scheduled, we will send you a link to our patient portal account and ask you to complete that paperwork within 48 hrs after scheduling. This will allow you to complete 90% of your paperwork before your appointment and free up that intake time to fully focus on you and your journey. Please read our blog on preparing for your first appointment to help you make the best out of your experience: How to Prepare for Your First Therapy Appt

Rates, Policies, & Procedures:

Our Rates

Our Intake Rate is $150

All Subsequent Sessions are $140

Our Insurances

We accept the following commercial insurances:

Highmark/Blue Cross/ Anthem Variants

Medicare

United Healthcare/ Optum

UPMC

Aetna/ Meritain

*We also bill out of network for other insurances (such as BOON, Medical Mutual, etc).

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Many insurances have ‘carve outs’, meaning they contract with another provider to manage their mental health services. This provider may go by a different name. We will attempt to verify your insurance coverage prior to your appointment but it is your responsibility to identify who provides your mental health coverage.

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Need help with the process, Please call our office admin, Anna, for more information. She will be happy to help walk you through the process. 

Payments & Policies

All fees, costs and copays are due at the time of service. For your convenience your credit card on file will be processed automatically at the end of each held session. If you do not wish to pay with your credit card on file you must present a different payment method (cash, check, alternative card) at the beginning of your session.

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Angelus clinicians are credentialed with a variety of insurance providers, this varies by clinician and insurance plan. It is your responsibility to determine if Angelus is credentialed and contracted with your insurance company and if your insurance company has a ‘carve-out’ for mental health services that may be managed by another plan/provider. You will be responsible for any copays, deductibles or declined services resulting from your attended sessions.

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If your insurance lapses during treatment you will be responsible for the full fee amount for held sessions.

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A $30.00 service charge will be charged for any checks returned for any reason for special handling.

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Deductible amounts are automatically charged to the credit card on file as they accumulate. If it is known prior to your appointment that a deductible will apply to that appointment, that amount must be paid at the time of service. In the event that this is an error Angelus will refund any overpayment to the card on file from which the payment was made.

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If your card on file is declined for a deductible payment, you will be responsible for paying this by cash or alternative card at the time of your next scheduled appt or prior to scheduling another appointment if one is not already scheduled when this occurs. Checks are not able to be accepted after a credit card has been declined.

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Scheduling of sessions will be withheld until all payments are made in order to prevent the development of substantial debt in the treatment process.

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If a balance is left unpaid on your account for a period of two months or greater Angelus may send your balance into a collection agency. You are responsible for contacting Angelus to make payment arrangements prior to that time in order to prevent collections. You will not be able to schedule or reenter counseling while in collections.

Web-Based Video Sessions

Web-based therapy sessions are approved on a case-by-case basis and are based on therapist clinical judgment and approval. Approval is dependent on an in-person intake assessment and may be revoked at any time. At this time, due to licensing issues, clients are required to be in the State of Pennsylvania while engaging in Web-Based services.

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Not all insurances will cover web-based sessions and client agrees to pay any out of pocket costs not covered by said insurances.

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Payments for Web-Based sessions must be paid online prior to the start of the appointment. Client will comply with ATS general web-based guidelines for connection rates, locations, and surroundings to ensure best practice and client confidentiality.

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Web-Based sessions are not to be utilized on open WiFi networks for client protection. If client schedules and pays for web based sessions and does not login at the time of their appointment, they will be charged in full for that appointment. If there are connection issues on ATS’s end, session will be rescheduled at client/clinician agreed convenience. There will be a $25 cancellation fee for any Web-Based session with less than 24hr notice and a $50 fee for any failed session without notice. Again, these will be charged to the card on file in accordance with our attendance/cancellation policies.

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***Please Note that YOU MUST be in the State of Pennsylvania at the time of your appointment. Our therapists are all professionally licensed in PA and can ONLY provide counseling to clients physically in PA. If you are located outside of the State of PA at the time of your appointment we will have to end the session and you will be charged for a completed appointment. This would not be submitable to your health insurance and would be an out of pocket cost for you that will be charged to the card on file at the time of the appointment.

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For more information on our web based counseling sessions please review our Video Counseling page.

COVID-19 Policies & Procedures

Office Safety Precautions in Effect During the Pandemic

Angelus is taking the following precautions to protect our patients and help slow the spread of the coronavirus.

  • In office sessions are approved on a case by case basis during the COVID-19 pandemic. If a session is able to be therapeutically conducted with telehealth that will be the default mode of treatment delivery.
  • Office seating in the waiting room and in therapy rooms has been arranged for appropriate physical distancing.
  • Angelus therapists & staff wear masks at any time that they are in a shared space with another person.
  • All clients and visitors are required to wear masks the ENTIRE time they are at Angelus.
  • Angelus therapists and staff maintain safe distancing.
  • Restrooms are locked and patients will have to request them to be opened to ensure proper sanitation between uses.
  • Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, the waiting room and at the reception counter.
  • We schedule appointments at specific intervals to minimize the number of people in the waiting room.
  • We ask all patients to wait in their cars or outside until no earlier than 3 minutes before their appointment times.
  • We ask patients to not bring anyone with them that is not directly involved in the therapy session. We discourage anyone waiting in the waiting area during appointments.
  • We are closely monitoring the health and exposure of our therapists and staff. If any staff member shows signs of illness or concern they will no longer come into the office and all of their sessions will be conducted via our SimplePractice telehealth system.
  • Door knobs, pens and other areas that are commonly touched are thoroughly sanitized after each use.
  • Physical contact is not permitted.
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • Common areas are thoroughly disinfected at the end of each day.
Session Length/ Structure
The standard meeting time for psychotherapy ranges from 45-55 minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the session length needs to be discussed with your therapist in order for time to be scheduled in advance.
Attendance/ Cancellation Policy

We prioritize our clients by holding space for each person we see. When clients cancel an appointment, our clinicians offer that space to other clients who need an appointment that week. When clients cancel within 24-hours of the scheduled time or no show their appointment, other clients miss out on the opportunity to be seen. As such we have developed a comprehensive attendance policy and ask you to thoroughly read and electronically sign each section. Without this form being completed in full within 48 hrs of scheduling your appt we will not be able to hold your intake slot in our schedule. You will be allowed to reschedule once all paperwork is complete. No exceptions are able to be made to this policy.

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We require all clients to have a valid credit card on file in their patient portal in order to schedule appointments. This card will be used only under the specific situations listed below. Please read through each section to ensure your full understanding and consent to any billing procedures.

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If you would like to cancel an appointment, we ask that you do so with your therapist with at least 24-hour notice. Cancellations can only be made by calling into our main number at 724-654-9555. If you reply to any reminder texts or emails we WILL NOT receive it as those are automated reminders. If no one is in the office please leave a message. Voicemails can be left 24 hrs a day to allow for you to be able to cancel at the earliest known convenience.

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Anyone cancelling an appointment with less than a 24-hour notice will be charged $25. Any ‘No Show’ appointments that you do not first call to cancel or reschedule will be charged a $50 fee. A session is considered a ‘No Show’ if you call after the scheduled start time to cancel your appointment, or arrive later then than 15 min after the scheduled start time of your appointment without first calling the office to notify us that you will be late

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Insurance does not cover No-Shows or late cancellations, so it is the client’s responsibility to pay these fees directly. 

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Our system will automatically charge the credit card on file for ‘No Shows’ and late cancellations within 24-hours of your scheduled session. Typically these payments are processed at the time of the cancel or No Show but at times may process later. We will NOT notify you first of this payment processing but will send you a receipt of the paid invoice at that time. If your card is declined the system will make follow up attempts to process this payment.

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If you do not have a valid card on file you will be responsible for full payment of that fee prior to being able to reschedule your appointment.

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If you had already been scheduled for a follow up appointment at the time of a No Show that future appointment will be cancelled and you will need to contact our office to be reschedule.

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Repeated No Shows and cancelled sessions indicate that you are not fully committed to treatment at this time. Two less-than-24 hr cancels will be considered one failed session.  

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Two No Show sessions in a one year period will preclude your ability to reschedule with your therapist and your case will be closed at Angelus. This is necessary because a time commitment is made to you and is held exclusively for you. When you schedule and do not attend your appointments this prevents other clients in need from being able to be seen during that time frame.

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As intake appointments are indicators of your readiness for treatment; a ‘No Showed’ Intake can NOT be rescheduled and the card on file will be automatically charged the $50 No Show fee. If you are unable to make your scheduled intake appointment, you MUST call at least 4 hours in advance. An intake will only be able to be cancelled and rescheduled with less than 24 hrs notice on one occasion. In this event of a late cancel intake you will need to pay the $25 cancel fee over the phone prior to rescheduling.

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Angelus schedules and sees clients at four locations. Please verify which location you will be seen at prior to your scheduled appointment. Arriving at the wrong office will not allow you enough time to get to the correct location and will be considered a less than 24 hr cancel and result in a $25 fee.

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The standard meeting time for psychotherapy ranges from 45-55 minutes. These times may vary depending on needs and insurance guidelines. By default all sessions are scheduled for this 45-55 min time range. Requests to change the session length needs to be discussed with your therapist at the time of schedule to properly alter the schedule in advance.

Minors

If you are a minor, your parents may be legally entitled to some information about your therapy. We will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential. For minors from ages 14-18 either the minor or the parent may request and sign for treatment, regardless of the openness of the other party to participate. Prior to the age of 14, consent from both parents is needed if there is a joint custody situation. Unfortunately, we cannot provide services when one parent who has legal custody objects. We will need a copy of custody paperwork prior to your intake appointment.

Social Media Policy

Due to the importance of your confidentiality & the importance of minimizing dual relationships, we do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.

Telephone Accessibility

If you need to contact your therapist between sessions, please leave a message on our agency voice mail or utilize your patient portal instant messaging feature.

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Our office Admin is in Monday- Friday from 10:00 AM- 3:00 PM to answer and return calls.

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Therapists are often not immediately available; however, we will attempt to return your call within 24 hours. Please note that Face- to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick, or need additional support, phone sessions are available. Please keep in mind that your insurance will not typically cover the cost of a phone based session; therefore, they will be billed directly to you at a fee of $25/per every 10 min and will be billed to your card on file following the session.

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If a true emergency situation arises, please call 911, Crisis at 724-652-9000 (Lawrence County), or present to any local emergency room.

Termination

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment.

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 ATS may terminate treatment after appropriate discussion with you and a termination process if your clinician determines that the psychotherapy is not being effectively used, you are in violation of our attendance policy, their is a conflict of interest, or if you are in default on payment.

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ATS will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, your clinician will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source. With an appropriate completed release of information we will be happy to forward your medical records to another provider of your choices to ensure continuity of care.

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Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, ATS must consider the professional relationship discontinued.

OUR OFFICES:

At present all sessions are being conducted virtually through our secure online platform. Learn more about our decision to remain virtual through COVID-19 here

Main: 143 E Wallace Ave, New Castle, PA 16101.

Also seeing clients inside of Faith Presbyterian Church @ 2370 N Hermitage Rd, Hermitage, PA 16148

& in Laurel Elementary & Jr/Sr High Schools

 

FAX

724-498-0976

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TELEPHONE
724-654-9555